Returns & Exchanges
At Bramley Products, we want you to be completely satisfied with your botanical purchases. If you are not entirely happy with your order, you can return any unused item in its original packaging within 30 days of receipt.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the items in their original boxes to ensure they are protected during transit, including the original delivery note inside.
Ship the Items
Send your package back to our warehouse using a tracked postal service; please retain your proof of postage until the refund is processed.
Receive Your Refund
Once our team has inspected the returned goods, we will issue a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing